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"Email already taken" error, but I know I don't have a Dropbox account linked to said email.
Hello,
I am having this problem and in my particular situation "what many people are posting is not true" or at the very minimum does not reflect what I am experiencing.
Despite the error message...
I am completely unclear how this happened but when I the particular link in the instructions from enhanced support I was connected to my desired email dropbox account and was able to follow the directions. The particular link in step 1 below seems to be the magic bullet for me. Every other time I attempted to sign in to an account with my desired email (using a different dialogue), dropbox appeared to let me create a new account using the desired email. Only with the link below did dropbox recognize the existence of an account with the desired email.
Thanks everyone for assistance I am marking this closed.
Hi ,
I confirmed with internal that their is an sign account associated with that email and you will have to sign in/create a password to login and delete the account. Sign accounts can be created with by someone sending you a signature request so an association with your email has been linked to sign.
You can easily add a password to the account and delete it following the below instructions:
1. Log in to sign.dropbox.com with the email address you wish to use.
2. Once in, in the upper right-hand corner of your browser, hover your cursor over your email address.
3. Click My Settings, from the drop-down menu.
4. Click Profile tab.
5. Click Delete my account.
6. Review the information in the pop-up window, then click I understand. Delete my account.
When this is complete, please then try to change your email address on your Dropbox account.
Please let me know if you need further assistance.
Regards,
Chadwick
Dropbox Enhanced Support
Megan🎈
ThAnK YoU 🙏for the assistance and I'll continue working with support.
Blessings,
🪽💫☀️Cyndi
