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BrendaF9's avatar
BrendaF9
Explorer | Level 4
4 years ago

Email notifications stopped for shared folders

A folder was shared by the owner with five people.  It contains a spreadsheet that is routinely updated.  For more than a year, we have received email notifications when the owner made changes.  Now those emails have stopped for some reason.  Owner hasn't made changes to her settings, either have recipients.  I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document.  But we're no longer receiving the email notifications.  How do we fix this?

desktop
emails
Notifications

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  • BrendaF9's avatar
    BrendaF9
    Explorer | Level 4
    4 years ago

    This problem has not been resolved.  One of the folders that I'm following where I'm supposed to receive an email any day with activity has had editing chances made twice in the last week and I was notified of neither.

    However, the other folder was edited and I did receive the email notifying me of the same.

    I have decided I cannot rely on Dropbox's email notifications, I have to check the site myself.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to jump in here, BrendaF9.

     

    Might we send you an email, so we can look into this privately?

  • BrendaF9's avatar
    BrendaF9
    Explorer | Level 4
    4 years ago

    Yes, you can email me.  Do I post my address here?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Brenda, I just sent you an email. 

     

    Reply back to me, and I'll see you there. 

     

    Cheers! 

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