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Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync...
Hey BubbleIsTheWorst, thanks for the heads up!
Would you mind trying out these steps:
-Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.)
-Open Terminal.
-Run the command: rm -rf ~/.dropbox
-Quit Terminal.
-Restart Dropbox and attempt to sign in again.Let me know how this turns out!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, 2TXBoyz. When Rich says âlinkâ, he also means to pair them basically so that theyâre both synced at the same time on your computer and you shouldnât need to log out of one to access the other.
Can you provide more details on what happens exactly if you try to pair your Business and personal accounts? Iâd like to see if I can help you more.
Nancy, when I try to link them, it says only a team account can be paired. If I use the app and try to link an account, it won't even let me log in for my personal account, it says login to a team account as the error message.
- Megan
Hey 2TXBoyz!
You mentioned "One is my business use account, but it is a free account, not a paid plan" so is it safe to assume we're talking about a Basic plan?
If so, would you mind clarifying the exact subscription that you're using on your paid account?
By "free account" I mean neither of them is a paid account. I believe they are, therefore, both "basic" plans.
- Hannah
Thanks for clarifying, 2TXBoyz.
Indeed, only a Dropbox Business and an individual plan can be paired and thus accessed from the same device at the same time.
I will, however, pass your feedback about this to our team.
Thanks for sharing your thoughts and if you have any more questions, let us know.
Again, when Dropbox (not me!) years ago sent out emails to all users encouraging them to create personal accounts to pair with their business accounts, that worked fine for a long time with basic accounts, and toggling between them and having them both constantly sync was no issue. A couple years ago that was inexplicably abandoned and all those that did what Dropbox suggested in creating that second, personal account, got left high and dry, unsync'd, which is one of the two primary reasons (that's a bad service issue) we went with a different shared cloud system for our organization (the other was a security problem as many banks we deal with have Dropbox locked out because of the historically weak security compared to the other options out there).
It would be nice to see Dropbox reverse the poor service problem and not leave account holders abandoned, even if they are free accounts, especially as Dropbox was the one that encouraged people to create those accounts to begin with. I hoped there was a solution I had just missed all this time, but apparently not.
