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Solved
Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I c...
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Please could you reply to that when you get a chance!
Jay can you help me? I am so heartbroken. I had all of my sons baby photos stored on a Dropbox that was linked to an email account that is no longer valid. I went to log in and it said the password is expired and it will send a link to the non existant email! I can give a ton of information, login, previous password, anything!! I am terrified I lost my sons photos forever 💔 😢 using my husband's login to get to this forum and ask for help...
- JayHi Jludvigson, try contacting the support team directly from the account you're logged in as, explaining that you need assistance accessing another account due to an expired password.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.I'm having the same problem, won't receive any email to reset password and can't access my account, can someone help me please? My ticked ID: #15170708
- Why hasn't anyone from Dropbox responded to my tickets, I have several?
- JayHi Candacejack, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
