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Expired password - frustration
Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I c...
- Thanks for the ticket ID, I've replied to your message.
Please could you reply to that when you get a chance!
Mark
Super User II
Super User IIUnsure on legal action etc. but I do know that this is stated in the T&Cs - you need to have an active email account to use the system. If you dont then you cannot guarantee access.
There public statement on this is at : https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/m-p/512928
- Jay
Dropbox Community Moderator
I've sent you an email, Candacejack, please could you reply to it when you get a chance. My ticket finally got escalated to someone who is an "account security manager" at Dropbox, and after verifying my identity, they helped me with resetting my password, which removed the requirement for the 6-digit code as well.
If anyone from this thread is still trying to get through support, keep trying! Ask for an escalation if you feel like the ticket isn't going anywhere. I went through ~5 support agents before one of them finally escalated it.
- manual thanks, I too was able to get my tickets resolved and now have access to my old photos
- If I can somehow tag along here Iâm having the exact same issue as these users.
Canât access my original email address due to it being set up by my old college which has since run itself into the ground. All emails were closed by them when they shut their doors.
If yâall can help fast track this somehow/prevent a big uneccessry email back n forth like everyone else had to it would be appreciated so so much.
Other wise I guess I just gotta put on my Karen wig and throw a tantrum until they fold⊠donât really wanna tho.
Ticket #15595209: DB: Account access
Note: I did only submit this today.. but from reading above
I have a good idea what the responses are going be for a while when the do
Eventually reply. - MeganHi Threeebeds, let me see what I can do to help!
I checked, and it seems you've already been connected to one of our support agents.
The best thing you can do is to continue working on this with the specialized agent in order to see what the best way to continue is.
Thanks a lot. I'm here if you need anything.
