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DanielleJB's avatar
DanielleJB
Explorer | Level 4
5 years ago
Solved

Expired password - frustration

Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I c...
account access
Account Settings
  • Jay's avatar
    Jay
    5 years ago
    Thanks for the ticket ID, I've replied to your message.

    Please could you reply to that when you get a chance!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I've sent you an email, Candacejack, please could you reply to it when you get a chance.
manual's avatar
manual
Explorer | Level 4
5 years ago

My ticket finally got escalated to someone who is an "account security manager" at Dropbox, and after verifying my identity, they helped me with resetting my password, which removed the requirement for the 6-digit code as well.

 

If anyone from this thread is still trying to get through support, keep trying! Ask for an escalation if you feel like the ticket isn't going anywhere. I went through ~5 support agents before one of them finally escalated it.

  • Candacejack's avatar
    Candacejack
    Explorer | Level 4
    5 years ago
    manual thanks, I too was able to get my tickets resolved and now have access to my old photos

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