Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

ww_dbox's avatar
ww_dbox
New member | Level 2
9 months ago

Getting a 403 error when accessing my account on the web

unable to access dropbox from web, on the page with after entering password, screen with a circle keep on circling. there was a 403 error on https://dropboxcaptcha.com/favicon.ico   using new win...
Account Access
Account Settings
Error Messages
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey there ww_dbox - sorry to hear about this.

 

Could you please clear your browser's cache and/or try another browser and let me know how it goes?

 

Thanks so much! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!