Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Chemist, thanks for reaching out to the Dropbox Community with your question.

 

If you'd like to sync your computers with a new Dropbox account, what you need to do is sign out of the old account through the Dropbox app preferences and then sign in to your new one.

 

You can find the steps on how to sign out of the Dropbox app in this article.

 

Let me know if you have any other questions!

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

Hey Hannah,

 

Thanks for the advice. I tried that on my browser, and it didn't work. I tried to see if there was a way to get into the app on my computers, and there wasn't a way to sign out. 

I'm currently in the process of deleting the app from my computers and re-downloading, but that's giving me errors while trying to reinstall. If there's a better way to do this, I'm listening.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Chemist, are you having issues when following the steps in the article I linked you above?

     

    What do you see when you try to sign out of the Dropbox app through the preferences?

    • Chemist's avatar
      Chemist
      Explorer | Level 3
      2 years ago

      Hi Hannah,

       

      I'm able to sign out in ACCOUNT, but not PREFERENCES.

       

      I still haven't figured out how to SYNC.

       

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        2 years ago

        By the way, nothing happens when I click on the Task Bar Dropbox logo. Nothing happens when I go into All Apps and click (right and left) on the app.

        I did a clean uninstall and reinstall, but nothing changed.

         

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Chemist, are you certain that you're clicking the small Dropbox icon near the clock on the system tray? What happens if you Ctrl-click that icon?

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        2 years ago

        Nothing happens when I CTRL click the Icon.

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