Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
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desktop
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Chemist, are you certain that you're clicking the small Dropbox icon near the clock on the system tray? What happens if you Ctrl-click that icon?

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

Nothing happens when I CTRL click the Icon.

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    Also, the Icon is not in my system tray. It's on the Task Bar.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Chemist - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?

       

      If so, you may need to temporarily disable them. 

       

      Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there. 

       

      Let us know how it goes!

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        2 years ago

        No difference.

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