Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Account Settings
desktop
Multiple Accounts
Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

Nothing happens when I CTRL click the Icon.

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

Also, the Icon is not in my system tray. It's on the Task Bar.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Chemist - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?

     

    If so, you may need to temporarily disable them. 

     

    Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there. 

     

    Let us know how it goes!

    • Chemist's avatar
      Chemist
      Explorer | Level 3
      2 years ago

      No difference.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        In that case, you can contact our Support team for further assistance with account and device specific information Chemist 

         

        Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed. 

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