Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Susanna S.2's avatar
Susanna S.2
Explorer | Level 4
3 years ago
Solved

How do I disable Dropbox Backup?

How do I get rid of Dropbox Backup -- the PC folder that appeared in my Dropbox folder? It includes folders I don't want backed up, i.e., Documents and Downloads. I'm on a PC.

desktop
Dropbox Backup
windows

15 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In this case, can you do a quick re-installation of the app using this link ClockRoy? 

  • ClockRoy's avatar
    ClockRoy
    Explorer | Level 3
    3 years ago

    Tried that a couple of times , still the same result. Can you turn off my backup and delete it. There is nothing there I want?

    Regards,

    Roy 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We don't have access to account-specific info on our end in the Community to do that ClockRoy. 

     

    Can you also send me a screenshot of your task bar, and specifically what you see next to your WiFi? Also, if you visit your Backup page here, what do you see? 

  • ClockRoy's avatar
    ClockRoy
    Explorer | Level 3
    3 years ago

    Hello Megan, 

    Firstly thank you for your patience and persistence with helping me with this problem. I used the link to open the backup page and was able to delete the drive, which has solved my problem. I have tried to access or find the backup page without any success. Does it have a URL or can I access it easily somehow? It is probably turned of now anyway. 

    Many thanks once again....

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ClockRoy, glad to see everything is resolved! 

     

    You should be able to to reach the page, using the link I provided. Have a lovely weekend ahead,enjoy!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!