Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jxrgen's avatar
jxrgen
Helpful | Level 6
3 years ago

How to deactivate smart sync

Hi, is there any way to completly deactivate the smart sync "feature"?   Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new f...
Account Settings
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you please send us a screenshot of the options you see, Kyle?

kyle88204's avatar
kyle88204
Helpful | Level 5
3 years ago

  • kyle88204's avatar
    kyle88204
    Helpful | Level 5
    3 years ago

    I just realized when I add a new file shortly after the cloud icon beside the file name disappears and the file seems to be available in offline mode.  If this continues then my problem seems to be solved. I just had to choose make available offline the current files I have in dropbox for those to be available.   Hopefully they don't touch this again.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Keep an eye on this, and let us know if you come across any problems in the future kyle88204! 

      • jxrgen's avatar
        jxrgen
        Helpful | Level 6
        3 years ago

        so, is there a solution for current macOS systems too? Hannah Megan 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!