Forum Discussion

Rishi2's avatar
Rishi2
Explorer | Level 3
2 years ago

I can't login using my Google account. Unknown error, or account disabled.

I have been using drop box for a long time but recently(2-3 weeks ago) I'm no longer able to login through my Google account. It either shows unknown error or account disabled . It had tons of work related docs ., someone please help!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Rishi2, let's jump right into this! 

     

    Is it possible that you were part of a Business team? I'm asking, because you might see the disabled message, if the admin removed you from the team. 

     

    Can you also send me a screenshot of the exact message you're getting on your end? If I were you, I'd also check my emails, to check if there are any Dropbox-related messages there, that can inform you about this. 

     

    Keep me posted! 

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