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JGD 55's avatar
JGD 55
Explorer | Level 3
4 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received

31 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BTCA  , I just sent you an email, to your Community-linked email address. 

     

    Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes. 

     

    Thanks! 

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