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I got a popup on my device asking me to upgrade, even though notifications are off.
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a big popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no option to immediately close the window. It was also permanently on the foreground over top of other windows.
I can't find any options to disable this from happening. All notifications in the desktop app are already set to off. This type of behaviour is totally unacceptable. If I can't find a solution and it happens again I will have to uninstall.
7 Replies
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Created an account just to confirm mrswap's issue—the fact that the pop up is also a persistent overlay with no way to close it (aside from clicking the button and then immediately closing the browser or finder window) is a UX war crime IMO.
- Megan
Dropbox Community Moderator
Hey mrswap, let me jump in here and confirm that D P's comment is correct.
Keep in mind that if you notice the same thing in the future, I'd also love to have a visual of the popup message too.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Yep this is normal behavior from Dropbox - even with all notifications off, you'll get: survey invitations, upgrade offers, tips.
- Jay
Thanks for the feedback on this prompt you received.
We take all comments into consideration when improving the Dropbox app and services.
If you do receive this message again in the future, please could you reply to this post with a screenshot so that we can view it from our end.
They are all turned off. It wasn't like a normal notification above the taskbar, it was a big popup in the center of the screen.
- Jay
Hi mrswap, thanks for messaging today.
Could you let me know know what notifications you have enabled in the Dropbox desktop application using these steps?
If you receive this message again, could you attach a screenshot showing this in your next reply?
This will help me to assist further!
