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steven-croy's avatar
steven-croy
New member | Level 1
23 days ago
Solved

Cannot upgrade Windows devices to 217.3.4297.

I'm running DropBox Business Advanced with 4 Licenses for 4 Win11 PC's. The forst 2 went perfect, but I cannot get the other 2 of them to update from version 216.4.4420 to 217.3.4297.  I have tried everything!

  1. These 2 do not have the 'update' feature under preferences
  2. I've downloaded the DropboxInstaller.exe and it runs and appears to finish but does not upgrade the version, even after a PC reboot.

Anyone have a suggestion, please help if you can. thx!

  • Hey steven-croy, welcome to our Community!

    I'd like to point out that the 217.3.4297 version is a Beta one, while the "4" in the 216.4 indicates that this is a stable version.

    I'm mentioning this to ensure that we're aligned and that you want to proceed with updating your Windows devices accordingly. 

    If you wish to proceed that way, can you access your account settings on the Dropbox website and turn Early releases on? Then you can manually try to install our Beta version using this link.

    Keep me posted on the results!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey steven-croy, welcome to our Community!

    I'd like to point out that the 217.3.4297 version is a Beta one, while the "4" in the 216.4 indicates that this is a stable version.

    I'm mentioning this to ensure that we're aligned and that you want to proceed with updating your Windows devices accordingly. 

    If you wish to proceed that way, can you access your account settings on the Dropbox website and turn Early releases on? Then you can manually try to install our Beta version using this link.

    Keep me posted on the results!

  • steven-croy's avatar
    steven-croy
    New member | Level 1

    Thank you for responding Megan 

    That is interesting, why do you think the other 2 PC's updated to 217.3.4297 without changing that setting?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      steven-croy wrote:

      why do you think the other 2 PC's updated to 217.3.4297 without changing that setting?

      If at some point a beta version is installed, the computer will continue to receive updates on the beta channel.

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