Forum Discussion

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago
Solved

I have a free account and want to move and access my files from my second paid account

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new  paid account. Can't figure out how to move ...
account access
Account Settings
Multiple Accounts
  • Hannah's avatar
    Hannah
    2 years ago

    I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

     

    You'll find the steps on how to log out of the free account on the desktop app here.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DavidHe, thanks for joining our Community!

 

Regarding moving your files to your paid account, although there's no automatic way to do it, one way to go about it, would be to put all the files in a folder and then share that folder with your paid account.

 

Another way to go about it, would be to download the files from the free account and then upload them to the paid one.

 

As for accessing the paid account, are you trying to access it from the Dropbox website or from the Dropbox desktop application?

 

Let me know and we'll go from there.

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago

Thanks Hannah, I'm trying to access the new account from the desktop app 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

     

    You'll find the steps on how to log out of the free account on the desktop app here.

     

    Let me know how it goes!

    • DavidHe's avatar
      DavidHe
      Explorer | Level 3
      2 years ago

      So, I logged out of the free account, then clicked the Dropbox icon in the app tray and it automatically opens the old account. I can't find where to open the paid account.

      • DavidHe's avatar
        DavidHe
        Explorer | Level 3
        2 years ago

        Do I need to link the new (paid ) account to this computer?

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