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DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago
Solved

I have a free account and want to move and access my files from my second paid account

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new  paid account. Can't figure out how to move ...
account access
Account Settings
Multiple Accounts
  • Hannah's avatar
    Hannah
    2 years ago

    I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

     

    You'll find the steps on how to log out of the free account on the desktop app here.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

 

You'll find the steps on how to log out of the free account on the desktop app here.

 

Let me know how it goes!

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago

So, I logged out of the free account, then clicked the Dropbox icon in the app tray and it automatically opens the old account. I can't find where to open the paid account.

  • DavidHe's avatar
    DavidHe
    Explorer | Level 3
    2 years ago

    Do I need to link the new (paid ) account to this computer?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Yes, the paid account needs to be linked to the computer, indeed.

       

      Are you not getting prompted to sign in, after you signed out of the free account?

       

      Is it possible to send me a screenshot of what you see after you sign out?

      • DavidHe's avatar
        DavidHe
        Explorer | Level 3
        2 years ago

        Just an FYI, I was finally able to connect to my paid account. Thanks for your help

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