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DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago
Solved

I have a free account and want to move and access my files from my second paid account

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new  paid account. Can't figure out how to move ...
account access
Account Settings
Multiple Accounts
  • Hannah's avatar
    Hannah
    2 years ago

    I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

     

    You'll find the steps on how to log out of the free account on the desktop app here.

     

    Let me know how it goes!

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago

Do I need to link the new (paid ) account to this computer?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Yes, the paid account needs to be linked to the computer, indeed.

 

Are you not getting prompted to sign in, after you signed out of the free account?

 

Is it possible to send me a screenshot of what you see after you sign out?

  • DavidHe's avatar
    DavidHe
    Explorer | Level 3
    2 years ago

    Just an FYI, I was finally able to connect to my paid account. Thanks for your help

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I'm happy to hear that, David! 🙂

       

      If you need anything else, just give us a shout.

       

      Have a great rest of your day!

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