Forum Discussion

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago
Solved

I have a free account and want to move and access my files from my second paid account

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new  paid account. Can't figure out how to move ...
account access
Account Settings
Multiple Accounts
  • Hannah's avatar
    Hannah
    2 years ago

    I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

     

    You'll find the steps on how to log out of the free account on the desktop app here.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Yes, the paid account needs to be linked to the computer, indeed.

 

Are you not getting prompted to sign in, after you signed out of the free account?

 

Is it possible to send me a screenshot of what you see after you sign out?

DavidHe's avatar
DavidHe
Explorer | Level 3
2 years ago

Just an FYI, I was finally able to connect to my paid account. Thanks for your help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm happy to hear that, David! 🙂

     

    If you need anything else, just give us a shout.

     

    Have a great rest of your day!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!