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V1teo's avatar
V1teo
New member | Level 2
2 years ago
Solved

I'm not receiving the email to verify my account, any help?

Hi I can't receive a verification email. I've requested multiple times.  I have added no-reply@dropbox.com to my contacts.   Please help.   Vincent 
account access
Account Settings
  • Megan's avatar
    Megan
    2 years ago

    Hey V1teo, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey V1teo, awesome news! 

 

We're one issue down.

 

As for your subscriptions: have you tried restoring your purchases by any chance?

V1teo's avatar
V1teo
New member | Level 2
2 years ago

Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey V1teo - sorry to jump in here, but I just wanted to mention that we're not able to transfer subscriptions from our end.

     

    You can either cancel the subscription to the wrong account and ask for a refund from Apple directly and once this is settled upgrade the correct account or swap the email addresses between your accounts.

     

    I hope this helps!

    • V1teo's avatar
      V1teo
      New member | Level 2
      2 years ago

      Okay thank you.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No worries V1teo - let us know if anything else comes up!

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