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jstaaron's avatar
jstaaron
New member | Level 2
3 months ago
Solved

I don't receive the Dropbox email to verify my Proton email address.

Question or Issue: I am trying to verify a new email address. It's a Proton Mail address but I am not receiving the verification link. I have added dropbox to my contact list. I double checked spam. I tried sending from three different browsers. Nothing seems to work. Please help. 

Account Settings
emails
security

3 Replies

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  • jstaaron's avatar
    jstaaron
    New member | Level 2
    3 months ago

    Issue fixed. Proton Mail fixed the issue.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for posting on our Community, jstaaron! I’m glad to hear the issue has been fixed. 

    Feel free to give me a nudge, if you need something else.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi jstaaron​ and welcome to the Dropbox Community! I’m really glad to hear the verification email finally came through and thank you for taking the time to come back and update us. It’s always great to hear when things get resolved, and your follow-up could definitely help others in the same situation ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here. Now that you’re all set up, I’d love to know ... do you have a favourite Dropbox feature that you find especially helpful in your day-to-day?

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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