Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jim S.5's avatar
Jim S.5
New member | Level 1
10 months ago
Solved

I'm trying to update my email address, but Dropbox says the new one is currently in use.

When I followed the steps to change my email address, I entered the new address and the system said the email was already taken. I have had that (new to Dropbox) email for a decade so I know it is not someone else. Any ideas?

Account Settings
emails
Error Messages
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for posting this on our forum, Jim S.5!

    If you see a message that the new email address you’re trying to use is already taken, it means that it’s currently linked to another Dropbox account. 

    To test this, you can open an incognito window on your current browser and try to sign in using that email address (you can also reset the password from the login page). 

    Do you see a separate Dropbox account after that?

    Let me know what you find.

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    No problem, Jim S.5. You can delete your other Dropbox account with these steps. 

    Let me know if you need any further help, though.

  • Jim S.5's avatar
    Jim S.5
    New member | Level 1
    10 months ago

    Yes, apparantly I have 2 accounts as I was able to login to another one. Don't need 2 so I guess I will delete one. Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for posting this on our forum, Jim S.5!

    If you see a message that the new email address you’re trying to use is already taken, it means that it’s currently linked to another Dropbox account. 

    To test this, you can open an incognito window on your current browser and try to sign in using that email address (you can also reset the password from the login page). 

    Do you see a separate Dropbox account after that?

    Let me know what you find.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!