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Jim S.5's avatar
Jim S.5
New member | Level 1
10 months ago
Solved

I'm trying to update my email address, but Dropbox says the new one is currently in use.

When I followed the steps to change my email address, I entered the new address and the system said the email was already taken. I have had that (new to Dropbox) email for a decade so I know it is no...
Account Settings
emails
Error Messages
  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for posting this on our forum, Jim S.5!

    If you see a message that the new email address you’re trying to use is already taken, it means that it’s currently linked to another Dropbox account. 

    To test this, you can open an incognito window on your current browser and try to sign in using that email address (you can also reset the password from the login page). 

    Do you see a separate Dropbox account after that?

    Let me know what you find.

Jim S.5's avatar
Jim S.5
New member | Level 1
10 months ago

Yes, apparantly I have 2 accounts as I was able to login to another one. Don't need 2 so I guess I will delete one. Thanks

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

No problem, Jim S.5. You can delete your other Dropbox account with these steps. 

Let me know if you need any further help, though.

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