Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tu R.'s avatar
Tu R.
New member | Level 1
11 years ago
Solved

Invalid Email Or Password - Login issue

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
Account Settings
Error Messages
security
  • Mark's avatar
    Mark
    9 years ago
    Hi Rainbear,

    Are you using a recent version of Dropbox? www.dropbox.com/downloading

    Does Dropbox give you any errors when it fails?
Martin L.27's avatar
Martin L.27
New member | Level 1
10 years ago

I haven't changed my password for awhile, it works on the laptop but not my Android phone.  Error message says wrong username or password.  The username and password entered is definitely correct.  I see this issue still hasn't been resolved.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!