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Invalid Email Or Password - Login issue
My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.
- Hi Rainbear,
Are you using a recent version of Dropbox? www.dropbox.com/downloading
Does Dropbox give you any errors when it fails?
16 Replies
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- Mark
Super User II
Try resetting your password to a less complex one just while you set it up and see if that helps?
OR if you already have 3 connected devices (as a free user) unlink an old one at https://www.dropbox.com/account/security
Could the reason why I cannot access DB through a third device be that DB has made its application so secure that users cannot log in? Can someone please help?
- Mark
No, you should be able to log in. However, we cannot guess as to the issue because we need a bit more info here - e.g. errors etc.
Hello Mark,
I have provided that info. Several times over.
- App has been reinstalled 4 times.
- Only 2 devices are currently linked
- Filling in the email and password results in an “Invalid email or password” notification
- Username and p/w are absolutely correct
Does anyone at DB care enough to do some research and propose a solution other than reinstall, check your p/w, or how many devices are linked?
Do I have a right to be unhappy? How many days will it take to solve this?
- Mark
Rastaman wrote:
Hello Mark,
I have provided that info. Several times over.
- App has been reinstalled 4 times.
- Only 2 devices are currently linked
- Filling in the email and password results in an “Invalid email or password” notification
- Username and p/w are absolutely correct
Does anyone at DB care enough to do some research and propose a solution other than reinstall, check your p/w, or how many devices are linked?
Do I have a right to be unhappy? How many days will it take to solve this?
Have you tried what has already been suggested? They cannot resolve things if you wont help them do so - especially as its obviously not an issue impacting huge numbers of people so its something very specific.
Did you do a simpler password? Did you check that there are only two devices at www.dropbox.com/account/security ?
Troubleshooting-Day 3
Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?
