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cvhmanchester's avatar
cvhmanchester
Explorer | Level 3
3 months ago

Issues logging into the desktop app, I can't get past the login page.

Earlier in this week, I was able to log into my institutional and personal accounts. I am using Will 11 on my PC with Firefox. I then changed the setting for the institutional account to online onl...
account access
desktop
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey cvhmanchester, sorry to hear about that! 

I know it might sound trivial, but have you tried restarting your device by any chance? 

If this doesn't work, I'd suggest you uninstall the app using these steps, and then reinstall it again. 

In addition to this, you also mentioned moving the matching directories from C: to H: drives. Would you be able to walk me through the exact steps that you followed? 

If you have any screenshots of the login page that you get when trying to access the app, or your directories, they're more than welcome in order for me to have a visual too.

Keep me posted, and we'll take it from there!

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