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Forum Discussion
Issues logging into the desktop app, I can't get past the login page.
Earlier in this week, I was able to log into my institutional and personal accounts. I am using Will 11 on my PC with Firefox.
I then changed the setting for the institutional account to online onl...
Thank you. I am working through your suggestions.
- Restarting my PC did not change the behaviour.
- I moved the directories by following these steps https://help.dropbox.com/installs/move-dropbox-folder
- When I enter my institutional email address then press enter, a red error message flashes up at the top of the screen. It goes too quickly to see what it says.
- I have uninstalled and the re-installed Dropbox. This allows me to login successfully.
- Dropbox remembered the how the directories were setup on C: and H:, before it was uninstalled.
- During the set up stage, I set the online directories with their files to be online only on H: - no sync. Unlike before re-installing, none of these files appeared on the C: directories.
- The Dropbox directories on C: now only show those directories that are not synced. Those on H: showed the directories and files which I had chosen to to be available online. However, the MS details box appears to show them on the H: drive, with the contradictory size of 0.
- Nancy
Dropbox Community Moderator
Hi from me too, cvhmanchester! To have a better grasp of the issue, can you also include a full screenshot of what you see on your C: and H: drives at the moment?
I’d also like an additional screenshot of your Dropbox folder location, as it shows under your Sync tab here.
