Issues logging into the desktop app, I can't get past the login page.

Mark

1. I have two accounts, institutional and personal.   Within the institutional (I made a slight mistake in my previous message): the directory listed on my PC is empty (shown as C: above).  The directory and sub-directories on C: is empty and on G: is populated but contains only obsolete files (from 2017 and 2022). The directory on H: I have set up a Dropbox directory TurnerWebsiteIT into which I copied my PC folders containing the files on H: - the listings in this directory on the PC show all the sizes as 0.  This is not synced with the cloud (when it was, the files swamped my C: drive)

2. If I go down to the bottom right of the Window's screen and click the Dropbox icon, it creates a Dropbox panel (bottom right).

If I click on my personal icon on the top right, it gives details of the institution's account , e.g. 991.5 TB used of 1000TB available.

If i click on the Dropbox folder icon, it takes me to the PC directory of Dropbox, which is empty.

3. I am unable to login at http://www.dropbox.com/home to my institutional account, though I can login to my personal account.

When I go to http://www.dropbox.com/home

There is a red message at the top "your session has expired ..." which rapidly disappears.

When I put in my institutional email address, a message pops up "Single sign-on enabled".  At this point previously, I was taken to my institutional sign-on page.  However now, the sign-on screen reverts to -

There is a red message at the top "your session has expired ..." which rapidly disappears.

4. I can view the institutional Dropbox account only through the MS directories on my PC. I don't know if I am looking at an image of the cloud holdings or a separate memory on the PC of what happened in the past.

As you can see, I have confused myself, and Dropbox.