Live chat button does not work

Hey cmcintoshphoto - sorry to hear you're having issues with this.

Could you please let us know your ticket's ID so that we can look it up in our system?

Also, if you've tried clearing your browser's cache or using another browser and the issue with the chat persists, please let us know here so that we can reach out from our end to assist further. 

On a side note, there's no way to merge two personal accounts at this time, but you could probably use a share folder to transfer the data from one to the other one if needed.

I hope this helps a tad and please keep us posted!

I've tried all of those things, Jay. I've also submitted at least 3 email tickets and haven't received replies.

I've tried multiple times in the last few weeks to submit a support ticket, I need to merge my accounts as one of them is under an email of an expired domain. I haven't received confirmation emails (submitting them under my email I do have access to) and haven't received any replies at all. The "chat now" feature frustratingly does nothing so I can't even chat with anybody. 

Hi cmcintoshphoto, we've not received any reports about the chat button not working. 

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

If need be, you can contact the team via email, depending on your plan.

Lol, it's been 1.5 years and this is still happening. No support chat ever. Do you think they know this??? that this is the reason they're not getting any chats? Wish I could just talk to someone.

If your account is overquota, you can read this article for information on what happens to your data.

But what happens to my data if I have more than the storage limit of a basic plan?
Also, that is a terrible way to have people do it. It is entirely unintuitive, and the fact that I needed to go through this back and for the get the information is also terrible. I appreciate that you helped me, but you shouldn't have needed to.  It should be clearly stated somewhere.

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

I did email. But my account renews tomorrow, so getting it changed asap was important.
And now, those steps don't explain how to switch to monthly billing at all and there is nowhere within the change plans process that gives me the option.

I did find this help article that explained how to do it, but those options no longer exist (not sure why it is still online given that it is no longer applicable).

Hi jameswjesso, have you tried emailing the support team directly by opening a ticket instead of via chat? 

Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?