Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey Dorian Gray, I hope you are well! 

 

Have you tried checking in this Help Center article that gives a few ideas on how you can solve 2FA issues? 

 

It would be great if you can check any devices, to see if are connected to your account there as well, so you can disable the feature from there. 

 

Don't hesitate to let me know if you still have issues after trying those steps. 

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Hi Megan ,

 

I am doing good. Thank you for asking.

Hope you are doing well.

 

I was not lucky to find a device that has dropbox singed into but I have my old phone(2015) I may have logged into it but since it does not have a battery I was not able to check it. I have placed an order for a new battery it should take a week at least, once I get it will update the thread.

 

Thank you.

 

Regards,

Jeshrel

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