Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey Dorian Gray, I hope you are well! 

 

Have you tried checking in this Help Center article that gives a few ideas on how you can solve 2FA issues? 

 

It would be great if you can check any devices, to see if are connected to your account there as well, so you can disable the feature from there. 

 

Don't hesitate to let me know if you still have issues after trying those steps. 

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Hi Megan ,

 

Good day.

 

I received the new battery for the phone but it does not have Dropbox installed in it 😭.

 

Do I have another option?

 

Regards,

Jeshrel

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sorry to hear that Dorian Gray.

    In this case, there isn't much I can suggest in terms of regaining access to the account if you can't take any of the steps in the article Lori provided.

    Having said that, to cover all possibilities, you can submit a ticket with our Support team to see if there is anything they could do.

    You can do this by visiting this page via an incognito window, and filling in the relevant info there.

    Sorry that I can't be of much more help with this, but please let me know if you have any questions - thanks!
    • Dorian Gray's avatar
      Dorian Gray
      Explorer | Level 4
      5 years ago

      Hi Daphne 

       

      Thank you very much. I am totally to blame. I should have managed it better.

       

      I tried opening the link that you had shared but it is redirecting me to Dropbox support homepage  where I am not able to see an option for sign-in issues. Would you be able to help me with the steps?

       

      Regards,

      Jeshrel

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        Did you use an incognito window without signing into any account during that process Dorian Gray?

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