Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
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security
Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Hi Daphne 

 

Thank you very much. I am totally to blame. I should have managed it better.

 

I tried opening the link that you had shared but it is redirecting me to Dropbox support homepage  where I am not able to see an option for sign-in issues. Would you be able to help me with the steps?

 

Regards,

Jeshrel

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Did you use an incognito window without signing into any account during that process Dorian Gray?

  • Dorian Gray's avatar
    Dorian Gray
    Explorer | Level 4
    5 years ago

    Hi Walter ,

     

    Thank you. I did open it in incognito mode but signed in and then tried to open the link that was the mistake.

     

    Now I am able to create a ticket thanks to you but I received this message 😕 

    "Hi,

    Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

     

    Is this normal.

     

    Regards,

    Jeshrel

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Could you share the ticket's ID in order to locate it on our system, Jeshrel? 

    Otherwise, would it be OK if we reached out via the email address that's connected to your Community's profile directly?
  • Dorian Gray's avatar
    Dorian Gray
    Explorer | Level 4
    5 years ago

    Hi Walter ,

     

    Please find my ticket number "Ticket #12203190: DB: Lost my 2FA emergency code".

     

    Please feel free to reach out via community email or the one in the ticket anything works with me.

     

    Thank you

     

    Regards,

    Jeshrel

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    As this ticket seems to be closed now, may I reach out from my end via email to look further into this matter Dorian Gray?
  • Dorian Gray's avatar
    Dorian Gray
    Explorer | Level 4
    5 years ago

    Hi Walter ,

     

    Yes, that would be great.

     

    Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sure thing Dorian Gray; I used the email address that's associated with your profile here on our Community. 

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
  • Ivanee19's avatar
    Ivanee19
    New member | Level 2
    5 years ago
    I am having the same issue for my other Dropbox account. This forum isn’t really helpful. I have yet to hear back from Dropbox support. My ticket number is 12445537. I have been waiting on a response for 2 weeks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Ivanee19, welcome to our Community! 

    I've replied back to your ticket, and I'd be more than happy to help. 

    Take your time, and reply back to me whenever you can. 

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