Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Hi Walter ,

 

Please find my ticket number "Ticket #12203190: DB: Lost my 2FA emergency code".

 

Please feel free to reach out via community email or the one in the ticket anything works with me.

 

Thank you

 

Regards,

Jeshrel

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Sure thing Dorian Gray; I used the email address that's associated with your profile here on our Community. 

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!