Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
Ivanee19's avatar
Ivanee19
New member | Level 2
5 years ago
I am having the same issue for my other Dropbox account. This forum isn’t really helpful. I have yet to hear back from Dropbox support. My ticket number is 12445537. I have been waiting on a response for 2 weeks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Ivanee19, welcome to our Community! 

I've replied back to your ticket, and I'd be more than happy to help. 

Take your time, and reply back to me whenever you can. 

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