Forum Discussion

Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
Fede94's avatar
Fede94
New member | Level 2
4 years ago

Hi all, a few months ago I enabled two factor with the authentication app, on other account. I'm pretty sure I wasn't given any backup code during activation (the old site was still there). I suddenly had to reset my phone and currently do not access any code. As a last resort, I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code? I have really important data... Thank you.

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Fede94 wrote:

    I opened a second account, this one. can I do anything from there for the first locked account? Or: could I privately give you a phone number so that you can receive an OTP code?

    Unfortunately, without the backup codes it's not possible to gain access to a Dropbox account if you're no longer able to receive the verification code. Backup codes have always been given when enabling two-step verification.

     

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