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Dorian Gray's avatar
Dorian Gray
Explorer | Level 4
5 years ago

Lost 2FA and backup code

Hi All,   I have committed the cardinal sin.   I have lost my backup code and 2FA. I have had this account for 10+ years and I recently enabled 2FA now I am stuck.    Is there a way for d...
account access
Account Settings
security
menar's avatar
menar
New member | Level 2
4 years ago

Hi, 

 

I'm log out of my account because I changed a couple of years ago my cellphone number and forgot to remove the two step verification. Unfortunately I dont have neither the 6 digit code that's send to the cellphone (older one) and not the emergency code. I have contacted support they send me automatic messages that i have already read in help. I have tried calling the old number to see if someone can send me the code, but no answer either. I really need help, i don't now if the technician can do something about it, me providing the information to valid my persona. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi menar 

Unfortunately without access to either the device the code goes to, the emergency codes OR a device already logged in there is no way at all of getting the account back.

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