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VS_DXB's avatar
VS_DXB
New member | Level 2
5 years ago

lost phone. How to disable 2-factor authentication without the old phone and auth app?

lost phone. How to disable 2-factor authentication without the old phone and auth app?
account access
Account Settings
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago
VS_DXB wrote:

lost phone. How to disable 2-factor authentication without the old phone and auth app?

You need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed in to your account. Without either of those, there's no way to gain access to an account that's protected with two-step authentication.

 

VS_DXB's avatar
VS_DXB
New member | Level 2
5 years ago

Thank you. Yes, I have thee codes. Pls advise detailed step-by-step how to disable 2-F auth and then I'll be able to enable it with the new phone. Thanks

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    VS_DXB wrote:

    Pls advise detailed step-by-step how to disable 2-F auth and then I'll be able to enable it with the new phone.

    The link I provided above explains how to access your account using your backup codes, as well as how to disable two-step authentication once you get signed in.

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