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VS_DXB's avatar
VS_DXB
New member | Level 2
5 years ago

lost phone. How to disable 2-factor authentication without the old phone and auth app?

lost phone. How to disable 2-factor authentication without the old phone and auth app?
account access
Account Settings
security
AlejandroPinto's avatar
AlejandroPinto
New member | Level 2
4 years ago

Thank you for you reply.

 

However I did my account like 6 or 7 years ago and at that time I never received recovery codes.

There are a solution to have the recorery codes? 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
AlejandroPinto wrote:

However I did my account like 6 or 7 years ago and at that time I never received recovery codes.

Perhaps you overlooked them then, and didn't save them. Two-step verification does not get enabled without backup codes. If you don't have them, and you don't have the authentication device, then there's no way to gain access to the account.

 

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