My account got downgraded to the Basic plan

Hey dave4925​ - thanks for posting on our Community and sorry to hear you're having issues with this.

Can you let us know if you happen to have another Dropbox account, associated with a different email address of yours perhaps? 

Also, what Dropbox plan are/were you on and how had you upgraded in the first place? Was it through the website directly or via the app store on a mobile device?

Any additional information is more than welcome!

Hi dave4925! Sorry for the nudge. 

Have you checked out Walter’s previous reply? If you’re still having the same issue, feel free to provide us with the requested info and we can look into this further.

I have no idea who Walter is, but it seems to be working correctly now.

Hi dave4925, my colleague was referring to Walter who was the original person who responded to your query.

Could you clarify that your account is no longer on a Basic plan? Do you require any further assistance?