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Jonnay's avatar
Jonnay
Explorer | Level 3
14 days ago

My computer is registered twice on my Security page and I cannot remove it as I'm getting an error

Hello, 

For some reason, my computer (Mac OS) is registered twice on my dropbox account.  I have tried uninstalling dropbox from the computer, but that doesn't seem to help.

I have tried unlinking it from the web UI under Security > Devices, but every time I try, I get a little error notification that says "Failed to unlink [computer]. Please try again later."

Any thoughts on how I can resolve this?  Thanks!

Account Settings
Mac
Uninstall

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    14 days ago

    Hey Jonnay - thanks for bringing this to our attention.

    Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

    If you do, I'd appreciate a screenshot too.

    Thank you.

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