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Forum Discussion
bjchoi
5 years agoExplorer | Level 4
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
- 5 years agoIn that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
Jay
Dropbox Community Moderator
5 years agoIn that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
bjchoi
5 years agoExplorer | Level 4
Fortunately, I found that my team administrator has my deleted files, so I can download them and store those files on my new account.
Thank you for your help.
- Jay5 years ago
Dropbox Community Moderator
Thanks for the update, I'g glad to hear that you have your files back.
Enjoy your weekend!
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