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My dropbox account is deleted
Hello,
I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]).
The problem is that I cannot access my account since 2021. Sep. 2.
Resetting password did not work. (No e-mail was arrived from dropbox.)
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.
I want to restore my data and original account.
Thank you.
I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]).
The problem is that I cannot access my account since 2021. Sep. 2.
Resetting password did not work. (No e-mail was arrived from dropbox.)
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.
I want to restore my data and original account.
Thank you.
- In that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
24 Replies
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- Rich
Super User II
tomvanpuyvelde wrote:
The situation is now that I got acces to my files again, but as a member from his Dropbox business profile.
All I want is to restore everything to how it was.Your friend needs to convert your account back to an individual account. If he just removes you from the team, it deletes your account and he only has seven days to restore it. He must convert your account instead. Send him the link above.
Jay can you please advise if this is still the case? please email me ASAP. Mine was deleted, but I know for a fact, that I do not have anything that can be misconstrued as any violation. I have businesses with vital documents in my file. This is catastrophic to my business.
I exactly encountered the same issue with dropbox... It denied me having any account and asked me to create a new one which i did.. thinking that it would restore my data but it did not.
We need assistance from dropbox engineer to resolve the issue.. and thanks for keeping our memoriesI would like to restore my data as well... on the same email address i am using...
- Mark
Hi alanazim1990
Dropbox support cannot restore deleted accounts. If it was a personal one as soon as its deleted via the website thats instant and permanent. If it was a business one you need to get the Business Admins to do what Hannah has already said.
- since yesterday I'm receiving a message when logging in that my account was deleted and I didn't give such an order, the account and the main administration team members continue to work normally
- Rich
Gamby wrote:
since yesterday I'm receiving a message when logging in that my account was deleted and I didn't give such an order, the account and the main administration team members continue to work normallyIt sounds like you were a member of a Business team and the team admin has removed you. You should contact your team admin. They should be able to restore your account as long as it was deleted within the last 7 days.
no, on the contrary, I am the team administrator, the account that was deleted was mine, the team member's continues normally
