Hi, My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?

Hey there Anas1, I hope you're well today! To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile. Please just check your inbox when you have a moment and we can take it from there. Thanks!

My Dropbox account was deleted due to inactivity, can I get back my referral space?

32 Replies

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Hannah
Dropbox Community Moderator
3 years ago
Hey Susq, thanks for taking the time to post here today.

I'm afraid that if your account was closed due to inactivity, it's not possible to get it restored.

I'm sorry that I can't help you more with this, but if you have any more questions, let me know.
Susq
New member | Level 2
3 years ago
Hi,
How do I reopen my account after it got closed? I didn't notice the warnings/ mails (thought they are spam emails) . I didn't use my account for a looong time so that's why it closed, ok. BUT I need those files back. Please, tell me that there is something to do to save those files...!

(I opened new account, but that doesn't bring missing files back..:C )

Susq
Mark
Super User II
4 years ago
aguskristianto - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it.
aguskristianto
New member | Level 2
4 years ago
This problem same with me.
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Mark
Super User II
4 years ago
CityOfEvil

No, sorry, once an account is removed for inactivity the files are permanently removed.
CityOfEvil
New member | Level 2
4 years ago
I know its been a long time but is there anyway i can get my pics back ive been using another email so didn't see the one about this ty
Walter
Dropbox Community Moderator
5 years ago
Hey sekiyika & Idna; thanks for joining our discussion here.

If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.
Idna
New member | Level 2
5 years ago
Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address? I have important documents which I must recover.

Looking forward to your reply!
sekiyika
Explorer | Level 3
6 years ago
Hi, I have the same issue. My account has been deleted as I was inactive for over one year. But, those files are very important to me. How can I get them back?
Jay
Dropbox Community Moderator
6 years ago
Hi Khaled Yassin, what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?