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MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.   When I o...
account access
Account Settings
desktop
sync
MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

I am logged in using my email.  That is the default folder so yes they are located in the one in the screen shot. 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey MaryJDKrane, thanks for the speedy reply! 

Something to keep in mind: You can always move your Dropbox folder to a different location by following these steps.

When you add or update a file inside your Dropbox folder do you see the changes reflected online?

Also, what is the syncing status of the Dropbox desktop app as we speak? You can see that, if you hover your mouse over the Dropbox icon in your taskbar.

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