Forum Discussion

MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.   When I o...
account access
Account Settings
desktop
sync
MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

He is not able to see them online or his desktop app.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey MaryJDKrane!

Where exactly do you add these files? Do you add them inside a team or shared folder, or a personal one? If you're not sure, then please send me a couple of screenshots showing the local folder on your device, in order for me to have a visual too. 

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