Forum Discussion

MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.   When I o...
account access
Account Settings
desktop
sync
MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

Yes I can see them on the website but he can't see them on his desktop app.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi from me as well, MaryJDKrane.

    Is the folder in question a team folder or a simple shared folder?

    Can you please go to your account on Dropbox.com, navigate to the folder and let me know what you see under the "Who can access" column?

    You can click the option there to see who can access the folder (it might say the name of your team, it might say the number of members or it might say 'only you').

    Is this person one of the members of the folder?

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