Forum Discussion

MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.   When I o...
account access
Account Settings
desktop
sync
MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

All of the folders that he has shared with me are showing all of the members on the team but, for some reason when I add files to the folders from my desktop app he can't see them on his desktop.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hmm, can he send you a screenshot of how the files appear on his end, so you can send it to us along with a screenshot of what you see on your end?

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