Forum Discussion

MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

My files aren't syncing. Is my app connected to the right account?

I am a new employee to a company.  The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company.   When I o...
account access
Account Settings
desktop
sync
MaryJDKrane's avatar
MaryJDKrane
Explorer | Level 3
1 month ago

All of the folders that he has shared with me are showing all of the members on the team but, for some reason when I add files to the folders from my desktop app he can't see them on his desktop.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Do you still need our help with this, MaryJDKrane? 

If you do, please feel free to send us the screenshots Hannah asked for and we’ll be glad to have a closer look.

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