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no longer have access to the email I signed up with
I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?
Erin7 wrote:
If I update it in my account, will it send anything to the old email address?
If your old email address wasn't verified with Dropbox, you would need to verify the current email before you can change it, which would send something to the old email. You wouldn't lose access to the account, but you could if Dropbox decides to expire your password in the future.
If your email address isn't verified and you don't have access to it, you won't be able to change the email address on the account.
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Replies have been turned off for this discussion
Dropbox logged me off from my account and is telling that my email or password is incorrect. I know it is correct and noone warned me that my password is expired. Mailbox that i use to log in here is partly unavailable - i can only send messages but not receive. So i can not receive a link to reset my password. I asked here and several gurus of Dropbox community were helpless. Rich Megan They asked me a lot of questions, i was proving my rights on my account, but still i got no advise - how can i restore access to my dropbox? There should be a procedure on that, otherwise its stupid. I am not a spy, i need just to get my files back. I need Dropbox either to change email in my profile, or send me a link for reset to an alternative email. I can prove again my ownership on my account by sending a confirmation from the corrupted mailbox. Repeating - i can only send from it, but not receive.
Need help!
Thanks a lot.
- Rich
Super User II
Osbourne wrote:
So its better to talk via email, not here.It depends on the issue. Your is an account related matter which would require personal information/details which can't be discussed in this PUBLIC forum. This is why email addresses and other personal information are removed from posts.
